Bought this fridge because we had the previous model for ten years and this looked great, makes ice and has ice water, bit drawer etc. We have lots of Samsung product. After a few months the stainless steel finish started to bubble and peel. The ice maker stopped working and Samsung sent a technician. The process was a little difficult and spent a lot of time waiting on phone calls. They replaced the doors and the ice maker and modified the ice maker to seal it better. Same exact thing happened again after a few months and the ice maker stopped again, no ice. The technician came again, new doors and new ice maker. we again waited for hours on phone calls and finding emails to prove purchase. Ok its happened again and we are waiting again, on phone now.

Within first 12 month had to have icemaker attended to as frosting up. Entire motherboard replacekd. Now fridge 32 months old has iced up in rear of fridge part causing fan to clunk and make noises. Now evaporator fan is shot. Fridge not cooling. Two other associates have same fridge and same issues. One has required attention 4 time in last 18/24 months. Also has issues with cleaning of crisper draws. For over $3000.00 totally not worth it.

We have had our fridge for 15 months and have had issues with it freezing items in the fridge and now issues with the ice maker. The items freezing in the fridge needed a service call to fix which worked for a couple of months but has now started happening again, so back to the warranty department we go. The ice maker has now started making a lot less ice for some reason, have done the restart steps but keeps happening as well so will add that to the list for my next call to Samsung. Apart from those 2 things it has been fine but obviously it is frustrating when you open your fridge and everything in it is frozen. Understand it happening once but to happen twice after a part was replaced doesn't give me a lot of confidence in the fridge.